Digital Transformation & UX Redesign

A global bank operating across multiple regions initiated a strategic digital transformation to modernize its web platform and elevate the experience offered to its members. As a financial institution with a strong focus on trust, inclusion, and regulatory compliance, the organization required a secure, future-ready platform that could deliver an intuitive user experience while meeting international accessibility standards.

The initiative combined a critical platform migration with a comprehensive UX/UI redesign, positioning the organization for long-term digital growth.

The organization faced the challenge of upgrading a mission-critical financial website while maintaining uninterrupted service for its members. The existing platform, built on an older CMS version, required modernization to ensure security, performance, and long-term vendor support.

At the same time, several structural and experiential limitations needed to be addressed:

• Outdated visual design that no longer reflected the institution’s brand, professionalism, or global presence

• Accessibility shortcomings, with gaps in compliance with WCAG standards—an essential requirement for financial institutions serving diverse audiences

• Inefficient user journeys, caused by complex navigation and fragmented content blocks

• Content management limitations, reducing agility for internal teams responsible for publishing and updates

The challenge was to execute a seamless platform migration while using the opportunity to redesign the digital experience from the ground up—balancing technical stability, accessibility, and user-centric design.

A strategic migration from Drupal 9 to Drupal 11 was executed, paired with a full UX/UI redesign centered on accessibility, clarity, and brand consistency.

The solution addressed both technical and experiential dimensions:

Platform Migration & Stability

• Smooth transition to Drupal 11, ensuring module compatibility and system stability

• Adoption of a modern CMS core to guarantee enhanced security, scalability, and long-term support

Custom Theme & Brand Experience

• Design and development of a fully custom, responsive theme

• A modern visual language aligned with the institution’s brand values, reinforcing credibility and trust

Accessibility Optimization (WCAG)

• Frontend enhancements to meet international accessibility standards

• Improved color contrast, semantic structure, keyboard navigation, and ARIA labeling

• Removal of usability barriers for members with diverse accessibility needs

UX & Information Architecture Redesign

• Reorganization of navigation menus and CMS block structures

• Clear content hierarchy to reduce cognitive load

• Faster, more intuitive access to key financial services such as accounts, loans, and digital tools

This integrated approach resulted in a platform that is secure, inclusive, user-friendly, and easy to maintain.

The global credit union now operates on a modern, secure, and accessible digital platform that reflects its commitment to inclusion and member-centric service. The combination of a future-ready CMS and a custom-designed user experience strengthened trust, improved engagement, and empowered internal teams to manage content more efficiently.

This transformation established a strong digital foundation, enabling the organization to confidently evolve its online services in line with future regulatory, technological, and member expectations.